1、Solutions for WiFi connection failure

1. Please check the user manual to make sure you are using the correct APP for the camera.
2. Please check if the WiFi name and password are both correct. Only support 2.4GHz WiFi.
3. Before trying the WiFi connection again, please take your camera and your phone closer to the WiFi router just in case the WiFi is too weak for a connection.
4. Before scanning the QR code during the WiFi connection process, please make sure the camera's light is flashing blue. If it's not the correct status, please reset the camera by the reset button on the back. This is the most likely reason causing the WiFi connection failure.
5. Some WiFi router brands (like Fritz!Box) have both 2.4G and 5G networks under the same WiFi name (SSID) by default. In this case, the connection might fail if the router provides a 5G network as a priority. Even if you made the connection successfully, the camera might suffer from offline problems at random times.
6. If everything goes well but the connection still fails after scanning the code, please restart your phone and the WiFi router just in case one of them is full of cache. Restart will clear all the unimportant cache inside them.
If all the above suggestions don't work, there is a small chance that the camera is a rare defective. In this case, please request a replacement on Amazon. If Amazon can't give you a brand-new replacement, please let us know. Our sales team will handle the request for you.

Besides, we have a short user guide video on YouTube. It will walk you through the whole WiFi connection process.

2、Camera shows offline or blackscreen

1. Check if your phone already approves the APP to use mobile data and WiFi. If the APP doesn't have this authorization, the APP can't access the camera via internet.
2. Bring your camera closer to the WiFi router. See if the image shows up again in the APP when the camera is closer to the router. The camera needs strong WiFi to ensure its access to the internet. If the camera is far away from the router, the WiFi connection might be poor and unstable.
3. If bringing the camera closer to the router doesn't work, please use your phone to check if your WiFi router works fine or not. Sometimes the router itself might temporarily disconnect with the internet. Please also check if the WiFi name or password is changed.
4. There is a small chance that your phone or the router has run out of cache. In this case, the APP can't get enough room on your phone to show the images. Simply restart (not reset) your phone or the router will automatically clear all the unimportant cache.
5. Some WiFi router brands (like Fritz!Box) has both 2.4G and 5G networks under a same WiFi name (SSID) by default. In this case, the connection might failed if the router provide 5G network as priority. Even if you made the connection successfully, the camera might suffer from offline problems at random times.
6. It's also possible your camera just ran out of power. Please try to charge it for an hour and restart it.
7. If your camera has a red light solid on, it means the camera failed to connect to the WiFi due to a configuration problem. It's very likely the WiFi name/password has been changed recently, or there are any special settings made for this WiFi recently. Please check your WiFi router management system to confirm the information.